Resolving problems with First Capital Connect

Many residents have been greatly inconvenienced by ongoing problems involving First Capital Connect's service on the former Thameslink route. In light of this, I have approached First Capital Connect and requested a meeting with someone senior to discuss what is being done to improve the service and solve the problems. I am pleased to report that the company has emailed to say that they will arrange for me to meet one of their directors soon. I'll report back on that when there is news. Do please get in touch if you have anything in particular to report about your experiences as a customer on this line.