BT and the festive season

If there's anyone at BT reading this...I am generally one of your happier customers. But I am not overly amused, upon attempting to call your Customer Service department, to be put through to a recorded message that says that you are closed "for the public holiday". Today isn't a public holiday. I don't begrudge anyone some annual leave over the festive period, but - today is not a public holiday. So it doesn't sound very impressive for BT to be closed with "the public holiday" as the reason.